They sent me the wrong bike 3 times! That's 6 full days of waiting for Fedex to show up at your house. This is the first time I ask for a refund. The 3rd time it was the same model of bike but two years older. In those two years the bike had many upgrades and they said they would send me the up grades and I could pay someone to do the work....uh no. Even after upgrades the shape of the bike is completely different, things would have to be mounted and unmounted and I wasn't looking for third party to pay out of my pocket. This is the second time I ask for a refund.
After ordering my bike in June or 2023 I finally receive the bike I ordered in October 2023. I'm so excited! After riding my bike for 3 days the battery is low from the constant riding. And there was the first problem...the battery wouldn't hold a charge. Third refund email. So after bugging them with multiple emails they agree to me sending them the battery and they will "take a look." They send it back with a new battery and everything works fine, except now it's December and it's time to put my bike up already.
So now it's April of 2024 and I am so excited to have a spring, summer, and fall with my bike. HA! The naivety. Two weeks out of storage the tires need to been replaced, that's fine, it's a bike. So I get my bike back from the shop a few weeks later and am just happy to have it back. A few weeks after that the brakes go, and I mean bad and suddenly. I took it into the shop and a week later got a call saying if I wouldn't mind coming down so they could explain what was wrong. After an hour or so of listening as best I could to brake talk, I find out, the brakes should never have gone this early and were probably defective from the start. I Email the NCM Website several times and no response. I again ask for refund number 4. I pay for the brakes out of pockets.
Now it is September of 2024 and my battery is no longer staying in it's slot and I am strapping it on with anything I can and it is still barely working. It completely brakes down in the middle of a busy street where a car runs into me and takes off. I get home and the display is no longer working. Or anything else on the bike for that matter. Now I am furious and email them I want help or this bike refunded!!! They will not contact me after the dozens of emails of me begging them!! I have put over $500 into this bike just to be able to ride it for a couple month here and there throughout less than a year with no response from the company. I refuse to believe you and no kind of refund policy or some kind or warranty plan I'm covered under. Why have you not responded to my emails?!

Had the M3 for 2 years .battery burned out after 1 year .luckily recieved a new one under warranty .but now another year later again battery issues .as I write this review my bike is in shop getting repaired or at least diagnostics hoping for a good outcome

Second bike from you, liked the first one, love the second one

The bike was more-less tuned when it arrived, though I had to battle with the front derailleur to get it working properly.
The one thing that ruined the whole experience was the big Moscow logo all over the bike. Really?!
Ended up spray painting over it.

Great bike the battery from full charge lasts on avg 40kms. The bike shipped within 4 days. A couple minor scratches when i unboxed it: one on the front rim one on the handle bar other than that in great condition. The seat is very uncomfortable I had to buy another seat for it. The headlight bracket is not in a good spot. When I rode off the side walk onto the road my shocks came down it shoved the light into my tire and broke the reflector and bent the bracket. NCM needs to find a better set up for the headlight it sits just under the fork and is vulnerable to being broken. 4.5/5