It has been non stop problems since I purchased the bike.
Very bad after sales service. No parts available on their site or marketing. Really frustrated!
Very comfortable saddle, good suspension. For a bike of this price, you don't expect a smooth launch, and you don't get it. No way to adjust power level without also adjusting maximum speed. Great rear cargo rack. Biggest flaw is very low quality spokes on the rear wheel. Half a dozen spokes broke within one year of purchase, necessitating a complete rebuild of the wheel. In the year since, not a single spoke has broken. I would recommend that as a required bit of preventative maintenance. For the price point, that's okay.
Haven’t had the chance to ride it yet. Waiting for nicer weather but not seeing it in person before ordering it, I absolutely Love it and the colour Sand!!
I bought a second for my bike to take on long rides. Because this design is compact, I can put the second battery in my rack bag and take it along for extended range. I will easily get 60+km out of it and have never actually gone far enough to deplete it.
As expected, a well built connector. Delivery process went well.
NCM Milano/Milano Plus/Venice/Venice Plus/T3s/T3/Munich/Hamburg Grips
Another great bike from NCM continuing my satisfaction of NCM bike products after previously purchasing the C5 last year which has interchangeable batteries. Also own the Praque and Moscow bikes and they have all proven to be great bikes without defect and great performance. In 4 years I have rode them alot
and combined travelled over 60000km to date. Totally satisfied customer.
Easy peasy install, it works. Shipping speed and price could of been much better. Shipper dropped it off at wrong address. But kind people down the street delivered it the rest of the way.
I paid 66 $ to replace it and the new one is faulty, it sticks open
They sent me the wrong bike 3 times! That's 6 full days of waiting for Fedex to show up at your house. This is the first time I ask for a refund. The 3rd time it was the same model of bike but two years older. In those two years the bike had many upgrades and they said they would send me the up grades and I could pay someone to do the work....uh no. Even after upgrades the shape of the bike is completely different, things would have to be mounted and unmounted and I wasn't looking for third party to pay out of my pocket. This is the second time I ask for a refund.
After ordering my bike in June or 2023 I finally receive the bike I ordered in October 2023. I'm so excited! After riding my bike for 3 days the battery is low from the constant riding. And there was the first problem...the battery wouldn't hold a charge. Third refund email. So after bugging them with multiple emails they agree to me sending them the battery and they will "take a look." They send it back with a new battery and everything works fine, except now it's December and it's time to put my bike up already.
So now it's April of 2024 and I am so excited to have a spring, summer, and fall with my bike. HA! The naivety. Two weeks out of storage the tires need to been replaced, that's fine, it's a bike. So I get my bike back from the shop a few weeks later and am just happy to have it back. A few weeks after that the brakes go, and I mean bad and suddenly. I took it into the shop and a week later got a call saying if I wouldn't mind coming down so they could explain what was wrong. After an hour or so of listening as best I could to brake talk, I find out, the brakes should never have gone this early and were probably defective from the start. I Email the NCM Website several times and no response. I again ask for refund number 4. I pay for the brakes out of pockets.
Now it is September of 2024 and my battery is no longer staying in it's slot and I am strapping it on with anything I can and it is still barely working. It completely brakes down in the middle of a busy street where a car runs into me and takes off. I get home and the display is no longer working. Or anything else on the bike for that matter. Now I am furious and email them I want help or this bike refunded!!! They will not contact me after the dozens of emails of me begging them!! I have put over $500 into this bike just to be able to ride it for a couple month here and there throughout less than a year with no response from the company. I refuse to believe you and no kind of refund policy or some kind or warranty plan I'm covered under. Why have you not responded to my emails?!
Le frein arriere etait désaligne et ne freinait presque pas. On ne pouvait faire tourner la rous plus d'un quart de tour avec une bonne force. Lors de la premiere randonnée, de 1 h, le frein émettait un son strident continuel tres fort.
Mes frères ont ajusté le frein en 1 heure et plus pour me sauver une couteuse réparation. J'ai craint que ce ne se répare pas.
Vous devriez bien les verifier avant expédition. Je ne m'imaginais pas tout remettre dans la boite! Maintenant, la roue ne tourne pas très bien, 2
1 1/2 tour, mais est beaucoup mieux et n'émet plus de son. Mes frere m'ont fait ca gratuitement.
Pour le reste je suis satisfait
Everything is working great. Thought the delivery was a bit slow but we’re all used to over night these days. All worked out in the end. We
Battery is a loose fit in frame.Last battery was much better
Arrived intact. Mostly assembled, easy to complete the assembly. Very satisfied with the product.
Had the M3 for 2 years .battery burned out after 1 year .luckily recieved a new one under warranty .but now another year later again battery issues .as I write this review my bike is in shop getting repaired or at least diagnostics hoping for a good outcome
Peut-on trouver un manuel d'utilisation pour savoir l'entretient a y faire, batterie, freins etc.. et la programmation de l'écran en autres...
Merci
sinon très satisfait de mon Milano Plus
J’aime ce vélo. Tout est conforme à ce qui est annoncé en plus du plaisir de conduite. Aucune crainte en lien avec l’autonomie.
Hey guys,
I am Burak. My orner name was burak erme:Thanks for your fast shipping. Actually I got a question , after I get my order I realize we ordered wrong part. If it is possible we would like to refund it. When you have time could yoy please update me about refund policy.
Thank you
The product took over a month to finally be delivered when it was only supposed to take a week.