i have been using ncm moscow plus 27.5. 2 years and that's ran more than 75 thousands and still running just like i just purchased it. From the first day the pickup is still brillant and battery backup is also amazing.
Great bike. Quality/price excellent. There is a one problem with luck of torque sensor. Motor get engage with strong push without any warning. That can be dangerous.
Love my new bike, but… it came with the corner opened and I have some scratches on the bike ask over. No compensation
I got some issues with the shipping and the bike. I wrote the company twice without any response.
I have requested contact from this seller twice and haven't heard a peep.
I ordered my part and they sent the wrong size while labeling the box as the correct size. I would like to exchange it but I have no idea how to reach them by phone. I will order the correct size elsewhere and hope for contact in the future. I won't buy from them again.
Sent multiple emails and phone messages and never got a response…
Identical to original and shipped fully charged (would have preferred partial charge since our weather is still on the colder side with snow and it's not recommended to store batteries for linger periods at full charge). For reference customer service is pretty much zero. Emails and many phone calls went unanswered.
Ncm 3 pin throttle absolutely nothing else can replace that part WHY NOT...and I cant change any setting on it without a pass code so I dont get it and all other thumb throttles take the pedal assist away
I geuss scrap this bike or sell it and sell it for how much
This bike has been a disaster. Day 1 - rear brake rotor detaches from wheel. Get replacement bolts and the threads on half the holes are stripped so had to duct tape the screws in so they didnt fall out. Brake cable snapped after 14 days - on repair, the brakes have been horrible and not fully stopping the bike. Another 14 days later, the battery was smoking and smelled like burning - The battery connecters were fried and the battery cooked. 28 days is all it took for the bike to be completely unusable. And warranty - yeah right, I had to pay to replace the parts... Avoid NCM at all costs
would be nice to have a waiting list for a replacement battery for my milano.
I purchased mine 4 years ago. Still going strong with no issues. I bought a second battery and can ride all day now too. Its an advantage with the Prague to have a smaller battery as It fits in my rear carrier bag. A larger, long cell pack would be hard to carry around. Generally every happy with this bike.
We bought 2 moscows one the plus the other the m3 from Leos cycle in Canada. One has been used quite a bit in the summers the other much less use. In November one began making a grinding sound from the motor. I reached out to NCM and was asked to videotape the hub as it made the sound and send the video to them which I did. The told me the motor was broke and they didnt have jne in stock but would reach out to a dealer to see if they could get me one. I have followed up that original response weekly but have never heard back from them (now over a month later). I have also tried calling their customer service number but thst number is never answered. So for a review i would say we enjoyed the bikes when they worked but now we have a $2500 bike sitting here that is worthless. We would caution others to think twice in buying based on our experience of cutomer service to date.
Absolute beast on those british Columbia trails, I bought an older moscow to keep up with the m7 an its been a gem, victoria bc
Everything that needs replacing is ALWAYS out-of-stock. They obviously order the bikes from china, assemble, and get them out-the-door ASAP, "Wham-BAM-THANKYOU-MA'AM" approach...."NEVER AGAIN with NCM!"
Rear wheel spokes keeps breaking. There are not made for electric bikes. Update to heavy duty ones on the first break or you will be replacing them very soon after. BEWARE.
J’ai un problème et je ne suis sûrement pas le seul, avec le pedal sensor. P12 L. Impossible de trouver une pièce de remplacement. Aucune réponse à ma demande de la compagnie NCM.
Très déçu.
I am enjoying everything about this e-bike. The adjustable handlebar makes my riding position so comfortable. The twist grip derailleur shifter is almost intuitive. The power assist is exactly what I command - PAS 3 for level roads and PAS 4 going uphill. The 19 Ah battery takes me 50 miles/80 km. and the seat allows it.
I have owned 4 e-bikes, including expensive Pedego and EBC brands. My NCM CRU7s is the best. I'll buy another as soon as they offer some colour choices.
I have never ever once in my life had a better experience with a bike than I have with a NCM, Closing in on 10,000KM on 1 battery and I have put it through the absolute RINGER. Every season, every condition, fluctuating weights well over 200lbs (grocery runs with backpacks, and bags on handles), and I can say this wonderful machine has surpassed EVERY. SINGLE. TEST. I have put it through.
As for the components, TOP notch. I replaced my front fork suspension after 8900KM (it was seized, definitely not recommended, try maybe 5000-6000?)
And the front crank was replaced at 9500KM, Chain every 750, brakes every 1000, it is an absolutely amazing machine with the most durable parts i have ever seen on a bike.
Anyone who says this bike is a "lemon" or claims it is anything less than perfect, can shove it, in my most respectful opinion. You will absolutely NOT regret purchasing this bike. It is freedom on 2 wheels.
Not sponsored, absolutely LOVE this bike!!!
10/5!!!
Unfortunately getting replacement parts from NCM is basically impossible. I've worked through their authorized retailer, and their website.
It's very disheartening that a bike costing as much as the M7 can not get timely replacement parts (waiting over 6 months)
The throttle ont the ncm Moscow plus sucks it breaks all the time and it is very very hard to find a replacement. This sight doesn't even have they have been out of stock for over 1 year. Sad.
epuise quand vous allez en avoir ???
I have had the ncm moscow 48V 500 Watts for 3 years have 2 batteries and have put on 24000 km still going strong no issues. Quite amazed at motor performance and overall condition of bike only have done general maintenance. Good German performance.
I got the c5 and one of the 2 batteries I received was dead, would not charge, just was a heavy paper weight. Thankfully I have 2 batteries. I have contacted the company on 5 different occasions with no response. They do stand behind their product. Their phone lines pretend to go to a queue but then move you to voicemail which no one responds to. Their registered email has never responded. Also I send in a request on their website no response. Buyer beware.