Everything that needs replacing is ALWAYS out-of-stock. They obviously order the bikes from china, assemble, and get them out-the-door ASAP, "Wham-BAM-THANKYOU-MA'AM" approach...."NEVER AGAIN with NCM!"
Rear wheel spokes keeps breaking. There are not made for electric bikes. Update to heavy duty ones on the first break or you will be replacing them very soon after. BEWARE.
J’ai un problème et je ne suis sûrement pas le seul, avec le pedal sensor. P12 L. Impossible de trouver une pièce de remplacement. Aucune réponse à ma demande de la compagnie NCM.
Très déçu.
I am enjoying everything about this e-bike. The adjustable handlebar makes my riding position so comfortable. The twist grip derailleur shifter is almost intuitive. The power assist is exactly what I command - PAS 3 for level roads and PAS 4 going uphill. The 19 Ah battery takes me 50 miles/80 km. and the seat allows it.
I have owned 4 e-bikes, including expensive Pedego and EBC brands. My NCM CRU7s is the best. I'll buy another as soon as they offer some colour choices.
I have never ever once in my life had a better experience with a bike than I have with a NCM, Closing in on 10,000KM on 1 battery and I have put it through the absolute RINGER. Every season, every condition, fluctuating weights well over 200lbs (grocery runs with backpacks, and bags on handles), and I can say this wonderful machine has surpassed EVERY. SINGLE. TEST. I have put it through.
As for the components, TOP notch. I replaced my front fork suspension after 8900KM (it was seized, definitely not recommended, try maybe 5000-6000?)
And the front crank was replaced at 9500KM, Chain every 750, brakes every 1000, it is an absolutely amazing machine with the most durable parts i have ever seen on a bike.
Anyone who says this bike is a "lemon" or claims it is anything less than perfect, can shove it, in my most respectful opinion. You will absolutely NOT regret purchasing this bike. It is freedom on 2 wheels.
Not sponsored, absolutely LOVE this bike!!!
10/5!!!
Unfortunately getting replacement parts from NCM is basically impossible. I've worked through their authorized retailer, and their website.
It's very disheartening that a bike costing as much as the M7 can not get timely replacement parts (waiting over 6 months)
The throttle ont the ncm Moscow plus sucks it breaks all the time and it is very very hard to find a replacement. This sight doesn't even have they have been out of stock for over 1 year. Sad.
epuise quand vous allez en avoir ???
I have had the ncm moscow 48V 500 Watts for 3 years have 2 batteries and have put on 24000 km still going strong no issues. Quite amazed at motor performance and overall condition of bike only have done general maintenance. Good German performance.
I got the c5 and one of the 2 batteries I received was dead, would not charge, just was a heavy paper weight. Thankfully I have 2 batteries. I have contacted the company on 5 different occasions with no response. They do stand behind their product. Their phone lines pretend to go to a queue but then move you to voicemail which no one responds to. Their registered email has never responded. Also I send in a request on their website no response. Buyer beware.
Not only will it not charge, I have spent three weeks trying to get ahold of someone to no avail, buyer beware.
I’ve had the Milano for a few weeks. it handles great. Has an incredible range of about 118KM with my weight. But I have to say I’m disappointed in the brakes. I bought this at Cit-E- Cycle and unfortunately the guy went on holiday b4I could get brakes replaced. BTW it was sold to me for 2000 even though it was built in China in 2021…so, technically it’s an OLD bike. I’ll probably buy new and better brakes on Amazon, since I think these look pretty crappy overall.
The ebike itself overall is quite great, but I would insist on new brakes if I bought NCM again!
Ce vélo répond à mes attentes, cependant la selle est moins confortable que celle de mon ancien vélo
It has been non stop problems since I purchased the bike.
Very bad after sales service. No parts available on their site or marketing. Really frustrated!
Very comfortable saddle, good suspension. For a bike of this price, you don't expect a smooth launch, and you don't get it. No way to adjust power level without also adjusting maximum speed. Great rear cargo rack. Biggest flaw is very low quality spokes on the rear wheel. Half a dozen spokes broke within one year of purchase, necessitating a complete rebuild of the wheel. In the year since, not a single spoke has broken. I would recommend that as a required bit of preventative maintenance. For the price point, that's okay.
Haven’t had the chance to ride it yet. Waiting for nicer weather but not seeing it in person before ordering it, I absolutely Love it and the colour Sand!!
I bought a second for my bike to take on long rides. Because this design is compact, I can put the second battery in my rack bag and take it along for extended range. I will easily get 60+km out of it and have never actually gone far enough to deplete it.
As expected, a well built connector. Delivery process went well.
NCM Milano/Milano Plus/Venice/Venice Plus/T3s/T3/Munich/Hamburg Grips
Another great bike from NCM continuing my satisfaction of NCM bike products after previously purchasing the C5 last year which has interchangeable batteries. Also own the Praque and Moscow bikes and they have all proven to be great bikes without defect and great performance. In 4 years I have rode them alot
and combined travelled over 60000km to date. Totally satisfied customer.
Easy peasy install, it works. Shipping speed and price could of been much better. Shipper dropped it off at wrong address. But kind people down the street delivered it the rest of the way.
I paid 66 $ to replace it and the new one is faulty, it sticks open