They sent me the wrong bike 3 times! That's 6 full days of waiting for Fedex to show up at your house. This is the first time I ask for a refund. The 3rd time it was the same model of bike but two years older. In those two years the bike had many upgrades and they said they would send me the up grades and I could pay someone to do the work....uh no. Even after upgrades the shape of the bike is completely different, things would have to be mounted and unmounted and I wasn't looking for third party to pay out of my pocket. This is the second time I ask for a refund.
After ordering my bike in June or 2023 I finally receive the bike I ordered in October 2023. I'm so excited! After riding my bike for 3 days the battery is low from the constant riding. And there was the first problem...the battery wouldn't hold a charge. Third refund email. So after bugging them with multiple emails they agree to me sending them the battery and they will "take a look." They send it back with a new battery and everything works fine, except now it's December and it's time to put my bike up already.
So now it's April of 2024 and I am so excited to have a spring, summer, and fall with my bike. HA! The naivety. Two weeks out of storage the tires need to been replaced, that's fine, it's a bike. So I get my bike back from the shop a few weeks later and am just happy to have it back. A few weeks after that the brakes go, and I mean bad and suddenly. I took it into the shop and a week later got a call saying if I wouldn't mind coming down so they could explain what was wrong. After an hour or so of listening as best I could to brake talk, I find out, the brakes should never have gone this early and were probably defective from the start. I Email the NCM Website several times and no response. I again ask for refund number 4. I pay for the brakes out of pockets.
Now it is September of 2024 and my battery is no longer staying in it's slot and I am strapping it on with anything I can and it is still barely working. It completely brakes down in the middle of a busy street where a car runs into me and takes off. I get home and the display is no longer working. Or anything else on the bike for that matter. Now I am furious and email them I want help or this bike refunded!!! They will not contact me after the dozens of emails of me begging them!! I have put over $500 into this bike just to be able to ride it for a couple month here and there throughout less than a year with no response from the company. I refuse to believe you and no kind of refund policy or some kind or warranty plan I'm covered under. Why have you not responded to my emails?!
Le frein arriere etait désaligne et ne freinait presque pas. On ne pouvait faire tourner la rous plus d'un quart de tour avec une bonne force. Lors de la premiere randonnée, de 1 h, le frein émettait un son strident continuel tres fort.
Mes frères ont ajusté le frein en 1 heure et plus pour me sauver une couteuse réparation. J'ai craint que ce ne se répare pas.
Vous devriez bien les verifier avant expédition. Je ne m'imaginais pas tout remettre dans la boite! Maintenant, la roue ne tourne pas très bien, 2
1 1/2 tour, mais est beaucoup mieux et n'émet plus de son. Mes frere m'ont fait ca gratuitement.
Pour le reste je suis satisfait
Everything is working great. Thought the delivery was a bit slow but we’re all used to over night these days. All worked out in the end. We
Battery is a loose fit in frame.Last battery was much better
Arrived intact. Mostly assembled, easy to complete the assembly. Very satisfied with the product.
Had the M3 for 2 years .battery burned out after 1 year .luckily recieved a new one under warranty .but now another year later again battery issues .as I write this review my bike is in shop getting repaired or at least diagnostics hoping for a good outcome
Peut-on trouver un manuel d'utilisation pour savoir l'entretient a y faire, batterie, freins etc.. et la programmation de l'écran en autres...
Merci
sinon très satisfait de mon Milano Plus
J’aime ce vélo. Tout est conforme à ce qui est annoncé en plus du plaisir de conduite. Aucune crainte en lien avec l’autonomie.
Hey guys,
I am Burak. My orner name was burak erme:Thanks for your fast shipping. Actually I got a question , after I get my order I realize we ordered wrong part. If it is possible we would like to refund it. When you have time could yoy please update me about refund policy.
Thank you
The product took over a month to finally be delivered when it was only supposed to take a week.
Shorted the original battery. Couldn’t get it fixed had to buy a $507 replacement. Pleased to have my C7 back. I’m 5’11” tall and my C7 is the largest frame but it’s suited for a 5’9” person. The front forks were warped in transit, or in storage and unbalanced the bike making it impossible to ride without hands. My bike was probably at the bottom of a pile while in storage. I had to unwarp the forks myself. Other than that I love my bike.
We got this bike about 4 years ago for my son, as he wasn’t old enough to drive. He rode it to school, year round. . Now he has his license, and a truck, so Momma took over this bike! LOVE it! Gravel, asphalt, rain, snow- it is awesome! Comfortable, economical, works amazing, and is a good looking bike! Very durable and sturdy and safe on gravel. We are now looking at getting a second one for hubby, so we can venture onto the trails around the mountains.
Have had my Moscow NCM for almost 5 years. I have never had any problems and have over 6000 km on it. Excellent bike for the price. Highly recommended
NCM Moscow Plus/Milano Plus/Aspen Plus/Miami Throttle - T6-20
NCM Moscow Plus/Milano Plus/Aspen Plus/Miami Throttle - T6-20
The bike was more-less tuned when it arrived, though I had to battle with the front derailleur to get it working properly.
The one thing that ruined the whole experience was the big Moscow logo all over the bike. Really?!
Ended up spray painting over it.
Fit exactly. The light was very bright and the shipping and communication with the seller was stellar. They responded to all my questions in great time. I'm really happy with the rack and the light is so bright. It's wonderful!
Bonjour, j'ai un NCM Prague de 4500 km au compteur (hiver comme été), pneu cloutés. Il va très bien, facile d'entretien (plaquettes de frein et 1 cable remplacés à date). Acheté chez Leon Cycle Canada, très satisfait !!!
J'adore mon achat, ce vélo répond à toutes mes attentes, il est ajustable au niveau du volant et du siège, ce qui est super pratique vu que je ne suis pas très grande, il m'offre une position assise bien droite ce qui rend la conduite agréable et surtout confortable. Honnêtement très satisfaite, je le recommande à 300%